There are not too many HelpDesk systems which offer their clients free plans. We have handpicked three most popular systems which can be used for free with limited functionality and number of agents.
Freshdesk
A powerful HelpDesk with a wide range of features and convenient interface. More details are available in our review. In addition, we have a comparison with Zendesk on our website. A free plan is available for 3 agents, it includes the following features:
- custom ticket list views and dynamic filter;
- ticket export in XLS and CSV;
- tickets via email through a single address similar to support@yourcompany.freshdesk.com;
- canned replies;
- join and separate tickets;
- tickets by phone using built-in and a virtual number in 41 countries;
- work process automation with rules;
- managing tickets via email;
- built-in SLA policies and ticket escalation;
- knowledge base with editable meta tags;
- mobile apps for iOS and Android as well as mobile website;
- customization of ticket fields;
- basic reports and export in CSV and XLS;
- integration with third party services.
UserEcho
This system is a good fit for support service of an online store or software. Comes free for one agent. Free plan’s list of features:
- tickets via website chat;
- chat access via XMMP;
- tickets via forum;
- supports multilingual forum interface;
- basic ticket reporting feature;
- customization of appearance, including logo.
Groove
HelpDesk with a simple interface. Comes free for up to 3 agents. List of features:
- tickets via email with a single mail box;
- tickets via Facebook and Twitter;
- canned replies;
- integration with third party services.