Zendesk vs Freshdesk – Plans Comparison

In this article we are going to find out how much is agent’s account with basic features in Freshdesk and Zendesk and what’s included. For this comparison we took two cheapest pricing plans of both products.

Zendesk Essential Zendesk Team Freshdesk Sprout Freshdesk Blossom
Price per agent per month $5 $25 $15 $19
Number of agents free of charge None None 3 None
Unlimited number of emails Yes Yes No Yes
Tickets via widget Yes Yes Yes Yes
Tickets via Facebook and Twitter Yes Yes No Yes
Tickets by phone Yes, functionality paid separately Yes, functionality paid separately Yes Yes
Tickets via chat Zopim chat, $14/month Zopim chat, $14/month No No
Knowledge base Yes Yes Yes Yes
Website form Yes Yes Yes Yes
Portal No Yes Yes Yes
Forum No No No Yes
Canned replies Yes Yes Yes Yes
Mobile apps for agents Yes Yes Yes Yes
Custom filters in ticket list No Yes Yes Yes
Agent time tracking No No No Yes
SLA policies No No Yes Yes
Custom rules of automatic processing No Yes Yes Yes
Control of customer satisfaction No No No Yes
Integration with third party services No Yes Yes Yes
Own domain No Yes No Yes

Bottom line

The bottom line is that Zendesk Essential has edge only when there are over 3 agents and customer service does not need a wide functionality. In all other cases Freshdesk provides more benefits, especially when it comes to support via chat. Freshdesk has Garden pricing plan that is worth $29 per month and includes chat. It is still cheaper than Zendesk Team ($25+$14). The only instance when Zendesk can be cheaper is Essential + Zopim Chat ($5+$14).

Here you can read comparison of features of Zendesk and Freshdesk.

[Total: 1    Average: 5/5]