How much will you have to pay for a HelpDesk system if you decide to have customer support? Lets try and calculate using several agents and four popular HelpDesk systems as an example.
For this comparison I selected four HelpDesk systems:
- Freshdesk is one of the most popular systems in the world. A very convenient and functional HelpDesk with a moderate pricing policy. You can find a Freshdesk Review as well as its comparison with Zendesk on our website.
- Zendesk is perhaps the most popular HeldDesk in the world, though one of the most expensive too. Its features are described in Zendesk Review.
- Live Agent is a niche product that is oriented towards customer support with website chat, though it perfectly works with emails too. As far as pricing is concerned, it is one of the best solutions available on the market. More details about its peculiarities are available in our Live Agent Review.
- HelpdeskEddy is another “not for all” solution. It supports basic functionality and has a flat price per agent with unlimited functionality.
[table colwidth=”20%|20%|20%|20%|20%”]
Number of agents,Freshdesk,Live Agent,Zendesk,HelpdeskEddy
1,$0,$9,$9,€10
3,$0,$19,$27,€30
5,$30,$37,$45,€50
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Email + SLA
[table colwidth=”20%|20%|20%|20%|20%”]
Number of agents,Freshdesk,Live Agent,Zendesk,HelpdeskEddy
1,$0,$9,$59,€10
3,$0,$19,$177,€30
5,$30,$37,$295,€50
[/table]
Website Chat
[table colwidth=”20%|20%|20%|20%|20%”]
Number of agens,Freshdesk,Live Agent,Zendesk,HelpdeskEddy
1,$29,$29,$23,€10
3,$87,$29,$69,€30
5,$145,$57,$115,€50
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