Zendesk vs Salesforce Desk – competitive comparison

As promised in the previous article, this time I am publishing a side-by-side comparison between Zendesk and Desk.com

I did not include the basic functionality into the tables below intentionally, as its availability is obvious to users and does not require comparison. Functions that are not directly connected with tickets are included in a separate table.

Tickets

[table “” not found /]

Additional functionality

[table “” not found /]

Price

[table “” not found /]

Summary

In my opinion, despite the fact that Desk has its own indisputable advantages, considering the huge price difference as well as multiple red points in the above tables, Zendesk is definitely a winner in this case. You can check the review of the latter here.

 

[Total: 4    Average: 2.8/5]