How to link the existing telephone number to Helpdesk system and get tickets through it? By using VoIP technologies, of course.
How much will you have to pay for a HelpDesk system if you decide to have customer support? Lets try and calculate using several agents and four popular HelpDesk systems as an example.
Which HelpDesk system is the best for IT service? I will try to answer this question in this review.
Which HelpDesk do I choose if Zendesk doesn’t work for me? In this article I am going to explore three possible alternatives to Zendesk.
There are not too many HelpDesk systems which offer their clients free plans. We have handpicked three most popular systems which can be used for free with limited functionality and number of agents.
Earlier, in the article Choosing HelpDesk I have already touched upon the differences between various systems. But that article reviewed only the functionality while practical application was not considered.
Jitbit is used by such companies as VMware, Xerox, HP, Philips, Siemens, etc. Read this review to find out what could possibly interest such clients.
In this article we are going to find out how much is agent’s account with basic features in Freshdesk and Zendesk and what’s included.
In this comparative review I would like to explore in depth two competing products: Zendesk and Freshdesk, and understand which product offers its users more features.
One can find quite a few mentions in the Internet about how companies or small teams were selecting a HelpDesk system and what were their selection criteria. Also, I have seen some cases when the list of requirements was simply unrealistic.