HelpDesk

Earlier, in the article Choosing HelpDesk I have already touched upon the differences between various systems. But that article reviewed only the functionality while practical application was not considered.

In this article we are going to find out how much is agent’s account with basic features in Freshdesk and Zendesk and what’s included.

In this comparative review I would like to explore in depth two competing products: Zendesk and Freshdesk, and understand which product offers its users more features.

One can find quite a few mentions in the Internet about how companies or small teams were selecting a HelpDesk system and what were their selection criteria. Also, I have seen some cases when the list of requirements was simply unrealistic.