Market is teeming with helpdesk software and each system has its own specific features. This guide will help you choose the right one for you.
Chat HelpDesk is a Helpdesk that enables you to receive tickets from clients via WhatsApp, Viber, Telegram and SMS.
Spiceworks is a free HelpDesk and inventory management system designed for IT support services and working locally on Windows server with authorization at community.spiceworks.com.
Live Agent is a HelpDesk system that is primarily focused on chat and phone support. The details are below.
Kayako is one of the most popular HelpDesk systems in the world and is widely recognized by large companies. In this review we will explore what makes Kayako so different from its competitors.
Sometimes it is necessary to keep track of the time customer service representatives spend on working with tickets. This task is tackled by various systems. And here’s how they actually do it.
HelpDesk is an automated ticket management system that is based on the so-called ticket system and oriented towards customer support operations.
HelpDesk, developed by Freshdesk, a company from India, is one of the top-rated services according to multiple ratings. Read this review to find out how they have become so popular and what’s so special about Freshdesk.
As promised in the previous article, this time I am publishing a side-by-side comparison between Zendesk and Desk.com.
In continuation of the series of HelpDesk systems reviews, today my choice fell on Desk by SaleForces.